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Licensing Purchase Terms
Terms and Conditions for Purchasing Original Software Activation Keys with Guarantees and Technical Support
The process of purchasing and selling original software activation keys, along with post-sale guarantees and support, is subject to certain terms and conditions that users must adhere to. These terms and conditions include the following:
Purchasing the Key: The key is purchased after obtaining an original version of the program, and the user is not permitted to use the key with any non-original version.
Key Protection: The buyer is responsible for protecting the key from loss, theft, or unauthorized use.
Key Delivery: The key must be delivered in working condition within the time frame specified in the contract.
Personal Use: The key is only for the personal use of the user and cannot be distributed, sold, or used for commercial purposes.
Guarantee: The seller provides a limited guarantee for a specific period on the product sold. If any fault occurs, the issue will be repaired or the product replaced within the guarantee period.
Technical Support: Technical support is provided by the software manufacturer or the authorized distributor.
No Liability: The seller assumes no liability for any damage caused by incorrect use of the product, theft, or loss.
No Refunds: The user is not entitled to return the product or receive a refund if the key has been used, the guarantee period has expired, or the key is damaged.
Users must refrain from sharing or publishing the keys, guarantees, or technical support information for the purchased software with others.
Special Terms for Microsoft Office and Windows Activation Keys:
The activation key should be used for only one copy of the software or system, and it cannot be used on more than one device.
The activation key should not be shared with others or used to install the software on other devices.
No modifications should be made to the software or systems installed using the activation key.
The activation key should not be sold or transferred to others.
Users must adhere to the terms and conditions specified by Microsoft on their website.
Users must comply with the laws and regulations of the country where the activation key is used.
Microsoft retains the right to revoke product activation if the conditions outlined above are not followed.
Activation keys must be activated within 7 days from the purchase date. After this period, no technical support or post-sale services will be provided.
Microsoft reserves the right to change its policies and conditions at any time without prior notice and may suspend or block devices using the activation key without warning.
Syrian-Software is not responsible for any issues related to the use of Microsoft keys or software.
Once you access our site and create an account, you are responsible for all activities carried out on our site, including placing orders and submitting reviews.
Warranty Conditions:
Limited Warranty: The warranty provides the user the right to technical support and software issue resolution during the specified warranty period.
Non-refundable Licenses: Some licenses may be non-refundable after purchase, even if unused.
Personal Use Only: Some licenses are intended for personal use only and cannot be sold or distributed to others.
Conditional Use: Some licenses require compliance with specific terms before use, such as installing software updates or not distributing the license to others.
Users must comply with all applicable laws when using the licenses.
Violations: If any terms of the license are violated, the warranty may be terminated, and the license may be canceled without a refund.
Syrian-Software provides warranties on digital licenses for periods ranging from 6 months to 2 years, depending on the product chosen. Details of the warranty include repair or replacement of defective or unusable products within the warranty period. The original purchase receipt, including the purchase date, product details, and amount paid, must be retained to benefit from the warranty service.
The customer can renew the warranty one day before it expires for a nominal fee, provided the original warranty has not been fully used.
Technical Support Conditions for Digital Licenses:
Technical support is provided only to customers who purchase digital licenses.
Support is available via email or live chat.
Technical support is provided remotely using applications such as TeamViewer or AnyDesk, either free of charge or paid, depending on the case. Support is valid for one-time use only.
Technical support covers issues related to the key or digital license and does not cover other device issues.
Technical support is available during official working hours, as determined by Syrian-Software.
Support is available for one year from the purchase date.
The customer must provide correct purchase information to receive technical support.
Important Notes:
The company is not responsible for any issues arising from device problems, viruses, or unauthorized modifications. Customers must resolve these issues on their own before requesting support or warranty services.
In the event of a breach of the company’s terms, the customer may be banned from further interaction with the company. No refunds will be provided, and no support or warranty services will be offered.
If the website is hacked or customer data is leaked, we will cooperate with the relevant authorities to minimize damage. However, the company is not responsible for any direct or indirect losses resulting from data leakage. Customers must immediately change their passwords and report suspicious activity on their accounts.
How to Access Support: To contact customer service, please visit our Contact Page.
Additional Terms for Technical Support for Digital Licenses:
- Technical support is provided for one-time use only.
- If you wish to obtain additional support, you must purchase a support ticket from our official store.
- A support ticket is valid for one-time use only.
- Technical support is available 24/7 via email or live chat.
- Support is available for up to 6 months from the purchase date.
- Support is only available for technical issues related to digital licenses.
- Support is not available for issues resulting from misuse or unauthorized modifications to the digital licenses.
Acceptance of Terms: Your acceptance of the site’s terms and conditions is essential to use our services. By agreeing to these terms, you confirm that you have read and understood them. If you are not satisfied with the terms, please do not use our services, and you may request to delete your account. Your account will be deleted within a few weeks after submitting the request.