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Support and Warranty Policy
Technical Support and Warranty Policy: Service Details
The warranty terms for license keys typically include the following:
Limited Warranty: The warranty grants the user the right to receive technical support and software issue resolution during the specified warranty period.
Non-refundable Licenses: Some licenses may be non-refundable after purchase, even if they have not been used.
Personal Use: Some licenses are for personal use only and cannot be sold or distributed to others.
Conditional Use: Some licenses may require compliance with specific conditions before use, such as installing software updates or not distributing the license.
Legal Use: The user must comply with applicable laws and regulations when using the licenses and must not use them for any illegal activities.
Violations: If any terms of the license are violated, the warranty may be terminated and the license revoked without a refund.
Syriana Software Products Warranty: Syriana Software offers a warranty on digital licenses for a period ranging from 6 months to 2 years, determined at the time of purchase. The warranty includes the policy for repairing or replacing defective or unusable products. The original purchase receipt, including the date of purchase, product details, and the amount paid, must be retained in order to use the warranty services.
Warranty Usage: The customer may use the warranty twice during the warranty period. If the license key needs to be replaced or the issue needs resolution, the customer will be provided with a new license key.
Warranty Renewal: The customer may renew the warranty at least one day before it expires for a nominal fee, provided the original warranty has not been exhausted.
Technical Support Terms for Digital Licenses:
Technical Support: Technical support is only provided to customers with digital licenses.
Support Channels: Technical support is available via email or live chat.
Remote Technical Support: Remote support is available via applications like TeamViewer, AnyDesk, or other similar tools, at no charge or with a fee, depending on the case. Support through these applications is valid for one-time use only. The customer must provide necessary information and full access to the digital key and account details. Please note that technical support does not include instructions for installing software on external devices.
Focus on License Issues: Technical support is provided for issues related to the key or digital license, and not for problems with other devices.
Business Hours: Technical support is available during official business hours as defined by Syriana Software.
Support Duration: Technical support is available for one year from the date of purchase.
Providing Accurate Information: The customer must provide accurate and complete purchase information to receive technical support.
Limitations of Technical Support: Support provided via tools like TeamViewer or AnyDesk cannot guarantee a solution for all personal device issues or successful installation of the software. Therefore, the customer may need to find solutions independently via online resources or educational videos on platforms like YouTube.
No Responsibility for Device Issues: If any issues arise with your device due to technical support or during the installation of software or applications, the company is not responsible for any damages. In case of viruses on your device, we are not obligated to remove them, and the customer is responsible for solving this issue independently. We will not provide technical support, warranty, or refund if viruses are found on the device. The customer must remove any viruses before requesting support or warranty services.
Blocking and Refunds: If the company decides not to respond to you or blocks your account due to a breach of company terms, no refunds will be issued, and no technical support or warranty services will be provided. This decision is based on a violation of the company’s policies and is made to protect the safety of our customers and the company’s rights. We encourage you to respect the company’s terms and laws and engage with us honestly and respectfully.
Data Breach: In the event of a breach or data leak on our site, we will cooperate with the relevant authorities to determine the cause of the breach and mitigate any resulting damage. However, the company is not responsible for any direct or indirect losses caused by data leaks. Customers must immediately change their passwords and report any suspicious activity on their accounts. Support and warranty services are provided based on the assumption that the site has not been compromised.
Defining Technical Issues: Syriana Software reserves the right to define what constitutes a technical issue and determine whether a customer is eligible for technical support.
Changes to Support Terms: Syriana Software reserves the right to change the technical support terms at any time without prior notice.
Additional Technical Support Terms for Digital Licenses:
- Support is available for one-time use only.
- If you wish to obtain additional support, you must purchase a support ticket from our official store.
- Support tickets are valid for one-time use only.
- Technical support is provided via email or live chat 24/7.
- Support is available for up to 6 months from the purchase date of the digital license.
- Technical support is limited to issues related to digital licenses.
- Technical support is not provided for issues arising from misuse or unauthorized modifications of digital licenses.
Note:
Your acceptance of the site’s terms and conditions is essential for receiving our services. We consider it a confirmation that you have read and agreed to the terms and policies outlined on the site. If you have not read these terms and policies and quickly agreed to facilitate the purchase process, it is considered your responsibility.
If you are not satisfied with our terms and conditions, please refrain from using our services or website. You may request to delete your account, and it will be deleted within a limited period after the request. Please note that we have thousands of users, and we are committed to safeguarding user rights and maintaining the integrity of our community, including the rights of the company.
Thank you for reading our license terms. We appreciate your interest and dedication to understanding the process of purchasing and using licenses through our services. We strive to provide high-quality services and a seamless shopping experience. If you have any questions or inquiries, please feel free to contact us, and we will be happy to assist you. Thank you again for your attention to our services.